At Genie’s Hookah Lounge, I provided a high-quality, hospitality-driven guest experience by educating patrons on how hookah works and sharing best practices for preparation and enjoyment. I mastered the full hookah setup process — from selecting and packing tobacco to managing coal heat and ensuring a smooth, consistent draw — delivering a premium experience for each table. I provided timely, attentive service, built rapport with guests, and contributed to positive customer feedback through knowledgeable menu recommendations for tea and food pairings. I also maintained a clean, welcoming atmosphere and collaborated closely with team members to ensure efficient, seamless service during busy shifts.